01 About
Digital Product Owner with 14 years in digital delivery for global brands and Dutch public services. I own backlogs and roadmaps, translate between business, IT and delivery teams, and keep a product moving from backlog to release.
Most recently I took an Asana implementation from one team to eight in six months, and built the omni-channel backlog for Dienst Toeslagen's website, intranet and app. I also run operations at scale: teams of up to 120 people and $8M of projects a year, so I'm comfortable owning delivery, not just the backlog. Scrum Master trained (Scrum Academy, 2015); I work in scrum, kanban and waterfall.
02 Key Skills
The toolkit I bring to every engagement.
03 Work Experience
14+ years shipping digital products for global brands and public services.
Operations Lead
Dept Agency · Amsterdam
- Product Owner for the agency-wide Asana implementation: owned a one-year backlog and took the rollout from 1 team to 8 in 6 months, reaching 60% weekly adoption and about 6 hours a week saved
- Aligned stakeholders from the Logitech client team, IT and Operations; worked with a team of 3
- Improved resource tracking and booking on the Logitech account, lifting billability from 80% to 85%
- Implementing Gemini as new AI tooling
- 2 direct reports
Product Owner — Customer Journey Management
Dienst Toeslagen · Utrecht
- Product Owner for the digital channels: website, intranet and app
- Analysed all channels and found no overall, citizen-focused strategy; set up an omni-channel communication strategy to address it
- Ran a one-year backlog and roadmap: 6 improvement themes over 12 sprints, simplifying and streamlining communication across channels
Lead Operations Director, Platforms
(Media.)Monks · Hilversum
- Ran EMEA operations for the Platforms (Big Builds) capability: 120 FTE, 10 direct reports
- Aligned scoping, resourcing and timelines across Argentina, the Netherlands and India
- Managed key accounts including Starbucks, McLaren and Qiddiya; introduced new tooling to streamline efficiency
Lead Operations Manager
Media.Monks · Hilversum
- Ran day-to-day technical operations for the global Google client team: 120 FTE across NAMER, LATAM and EU
- Allocated resources for 50+ projects a year ($8M): budgeting, staffing, recruitment and process optimisation
- Led a PM team of 8 and a production team of 15; 20 direct reports
Earlier roles
Media.Monks · Isobar Dentsu · DPDK · Wirelab · SOV
- Senior Digital Project Manager, Media.Monks · Senior Digital Producer, Isobar Dentsu and DPDK · Digital Producer (Product Owner, Influencer Management Tool), Wirelab · Digital Project Manager, Media.Monks and SOV
- Clients included Nike, Meta, Amazon, Google, Microsoft, Liverpool FC, Philips and Peugeot
04 Education
Continuous learner — from scrum craft to creative leadership.
Digital Leadership
Growth Tribe
Emerging Leaders
THNK Academy
Google Analytics, Adwords, Tag Manager
Scrum Master
Scrum Academy
Art & Technology — Ba. (with honours)
Saxion Enschede
ICT
Titus College Velp
05 Awards
Recognition for work delivered with teams at Media.Monks and earlier agencies: 70 award mentions across 16 projects (2012–2024), 55 wins or features and 15 shortlists or nominations.
2021: voted Most Popular Monk, the colleague people most like to work with.
Fashion Takes Shape
Air Jordan XXXV Unveil
Stand Red × Bob Paisley
Hyper Court
The Players Monument
The Big Wave Goodbye
Also: McDonald's (De Bekendste Burger), The Big Internet Museum (Gold Lovie), Unlock History (Mercur Innovation of the Year), Soul & Science (Intel Studios), Pixel Arena 2.0 (NBA & Google), AR Holiday Message, Renault Twingo, Russell & Co, 7UP, wirelab.nl.
